Job Description

Responsibilities

Direct / Contributing Responsibilities

Direct Responsibilities

1. Strategic Leadership & Operational Excellence

  • Global Support Ownership: Lead a high-visibility application support team Engagement & Financial Security platforms, ensuring SLA adherence, incident resolution, and proactive risk mitigation across AMER, EMEA, and APAC.
  • Service Improvement: Drive continuous improvement in Incident, Problem, and Change Management KPIs (e.g., MTTR, L3 escalation reduction) with data-driven insights and automation.
  • Resiliency & IT Continuity: Own Disaster Recovery (DR), Business Impact Analysis (BIA), and IT Continuity P...

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