Job Description
Key duties/ responsibilities
- Manage and monitor all installed systems and infrastructure
- Install, configure, test and maintain network & security device operating systems, application software, and system management tools
- Proactively ensure the highest levels of systems and infrastructure availability
- Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes
- Maintain security, backup and redundancy strategies
- Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
- Participate in the design of information and operational support systems
- Redirect unresolved issues to the next level of support personnel
- Keep record of problems and customers solution
- Follow-up with customers
- Reporting base on projects
Job Requirements
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