Application Support Specialist

Overview

Corpay is currently looking to hire an Application Support Specialist on a permanent basis within the UK Product Support division. This position falls under the r2c line of business and is based in our Sheffield office. In this role, you will support r2c Online customers, manage service cases, and contribute to customer success through training, implementation, and product quality support. You will report into the Head of Customer Operations and regularly collaborate with other teams within the division.

Responsibilities

• Provide application support to r2c Online customers via web, email, and phone.
• Manage service cases from initial logging through to resolution within defined SLAs.
• Log and manage service cases using Salesforce CRM.
• Guide customers on product functionality and best practices.
• Monitor, track, and report on support performance, trends, and recurring issues.
• Log, investigate, and esca...