Job Description
Job description
We are looking for a Support Engineer / Application Support Analyst to join our team. This professional will act as the expert and referent for one or more IT solutions, ensuring their continuous evolution, operational stability, and alignment with business needs. The role focuses primarily on RUN Management, including incident ownership, enhancements prioritization, and Level 3 support delivery.
Responsibilities:
• Serve as the solution expert and main point of contact for assigned applications;
• Ensure proper handling of Level 1 and Level 2 support, delivering Level 3 support (incident, problem, and change management);
• Own and manage the overall incident management process for the assigned solution;
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