Job Description

Responsibilities
  • Maintain a proactive approach throughout the day, with the ability to analyze, debug, and resolve issues.
  • Develop and enhance the SRE strategy to ensure the scalability, reliability, and performance of the plant.
  • Efficiently escalates issues to the development team, raise incidents, manage impact, and communicate with users and stakeholders.
  • Automate manual processes to improve efficiency.
  • Escalate issues to management on both support and development sides, raise problem tickets, and collaborate with development teams to address issues and drive transformations.
  • Possess a solid understanding of technical concepts and be capable of writing code when necessary.
  • Create documentation, runbooks, and code snippets to resolve issues and share them with the team.
Key Criteria
  • Level L2, L3 Application Support experience, preferably in the 6–10 year range.
  • Technic...

Ready to Apply?

Take the next step in your AI career. Submit your application to Pyramid Consulting, Inc today.

Submit Application