Application Support Specialist

Job Description:-

We are looking for an experienced Application Support Engineer with a strong focus on Customer Support to join our team. The ideal candidate will be responsible for providing technical support for our applications while ensuring excellent customer service. You will work closely with both the development team and the customer to resolve issues, improve user experiences, and provide timely support to ensure smooth operations.

Key Responsibilities:-

• Provide first-level and second-level support for application-related issues, troubleshooting and diagnosing problems in a timely manner.
• Handle customer queries related to application use and functionality, ensuring a high level of customer satisfaction.
• Act as a liaison between customers and the development team to resolve issues and provide feedback for improvement.
• Monitor application performance and proacti...