Application Support Specialist

We are looking for an Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER by Lightspeed B2B platform to deliver a seamless, more collaborative wholesale process. This position is for someone who has a passion for customer service and a love of technology. You get excited about helping people with technical queries. You are a person who can manage a high volume of incoming customer tickets via chat, & phone support channels.

What You’ll Be Doing

• Become a NuORDER expert and understand the ins-and-outs of our web and iPad app to best serve client needs in both technical and non-technical fields.
• Troubleshoot app issues or bugs that are raised by clients or internally.
• Provide guidance on application features and configuration.
• Test issues to replicate what a client might be experiencing and how to produce.
• Be a champion of world‑clas...