Application Support Specialist (Junior Position)

Note: We are looking for only Immediate Joiners or who can join within 15 days.

Key Skills:

• Gathering and investigating issues, escalating to the appropriate channels when necessary –
• Setting and managing product support tickets
• Acting as 1st Line Support for incidents escalated from other support teams Reporting
• In conjunction with the Department Head, scope all reporting requirements
• Build, test and deliver monthly/quarterly/annual reports to the client's specifications Technical Skills and Experience:
• 3-4 years of experience in Application Support or ITES.
• Experience in usage of MS Office tools • Ability to Understand and frame basic SQL queries
• Excellent verbal, written and interpersonal communication skills
• Demonstrated ability for Customer Service

Note: We are looking for only Immediate Joiners or who can join within 15 days...