Job Description
Elevate user satisfaction as an Application Support Specialist in Toronto, focused on Salesforce and customer support in a contract role. Manage incidents dynamically while prioritizing urgent requests.
This intermediate-level position spans over 1-year with a possibility of extension at a site located at 5700 Yonge St. The successful candidate should be adept in working with ticket management systems while offering stellar support to end-users. Your efforts will include resolving technical issues and maintaining a thorough knowledge base.
Key Responsibilities: • Provide comprehensive support for Salesforce applications and user queries • Monitor and manage ticket queues effectively • Perform necessary functional testing and defect validation • Collaborate with development and QA teams for issue resolution • Maintain robust documentation for all processes and updates
Requirements: • Intermediate experience with Salesforce and SaaS platforms • Strong backgroun...
This intermediate-level position spans over 1-year with a possibility of extension at a site located at 5700 Yonge St. The successful candidate should be adept in working with ticket management systems while offering stellar support to end-users. Your efforts will include resolving technical issues and maintaining a thorough knowledge base.
Key Responsibilities: • Provide comprehensive support for Salesforce applications and user queries • Monitor and manage ticket queues effectively • Perform necessary functional testing and defect validation • Collaborate with development and QA teams for issue resolution • Maintain robust documentation for all processes and updates
Requirements: • Intermediate experience with Salesforce and SaaS platforms • Strong backgroun...
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