Job Description

Position Overview:


We are hiring a technically inclined support professional to handle advanced application issues for enterprise cloud-based systems. This role focuses on backend investigation, issue analysis, and collaborating with internal technical teams to ensure system stability and client satisfaction. You will act as the second line of support, managing escalations, performing system analysis, and ensuring service continuity across global users

Company Benefits & Coverage:

  • Hybrid working arrangement (Morning Shifts)
  • Fully remote WFH arrangement (Night & Midnight Shifts)
  • Shift Allowance
  • Flexi Allowance
  • 13th Month salary
  • Office near LRT
  • Season parking pass / Transport Claim
  • Annual Leaves
  • Medical Leaves / Claims

Key Responsibilities:

  • Deliver timely Level 2 application support to the Level 1 Customer Service team
  • Leverage the Kn...

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