Job Description

Job Role: SME

Key Responsibilities

Application Operations & Management

  • Study and perform capacity planning to ensure adequate capacity is available in applications across all environments (Replica and Prod) as per current and future projections.
  • Analyze volumetrics, traffic, and routing patterns, and perform business KPI trending to identify abnormal deviations that may cause system issues. Propose and implement corrective actions.
  • Perform continuous end-to-end checks on application functionality, sequence flows, and system load management.
  • Handle all escalations for issues not resolved or only partially resolved by L2.
  • Track all existing defects in the application and review closure status with the application lead/platform lead.
  • Lead and participate in all Sev1/Sev2 issue resolution activities, including:
    • Issue analysis, fixing, and RCA ident...

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