Job Description
Key Responsibilities
Application Implementation & Configuration
Configure and deploy applications based on client requirements and approved specifications
- Assist in system setup, user access configuration, workflows, and data structures
- Support data migration, validation, and system testing activities
Ensure implementations align with best practices and product standards
Client Support & Issue Resolution
Provide Level 1–2 application support to clients via ticketing systems, email, or calls
- Diagnose, troubleshoot, and resolve application issues or escalate as needed
- Document issues, resolutions, and recurring concerns for continuous improvement
Ensure timely resolution in line with agreed Service Level Agreements (SLAs)
User Training & Adoption
Conduct user orientations, product walkthroughs, and training sessions (...
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