Job Description

Requirements
Description and Requirements
Responsibilities:

  • Monitor and action SCOM Alerts for TV2
  • Monitor and action Splunk Dashboards for TV3/TV2 monitoring and quires
  • Monitor and action CVOC/IQ probes
  • Monitor and action OSC email box as needed
  • Monitor and action Lynx/Remedy queues if time sensitive
  • Transfer and monitor 24x7 Toll Free OSC phone line
  • Escalate issues to TS Dev/OPS T4 teams as needed
  • Take Inbound or Escalate issues to Vendors Service Centers/NOCs teams as needed
  • Escalate issues to Leadership/TELUS Event Management teams as needed
  • Follow Incident Management processes
  • Document and communicate incident timelines/provide follow-up information as needed
  • Provide after hours Tokens to TELUS Vendors as needed

Required Skills:

  • Proficient in Optik TV/TV2 and architecture/infrastructure (MediaRoom)
  • Proficient in Pik TV/TV3 and a...

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