Application Support - Monterrey

About the Role

At Globant , we are looking for a Mid‑Level Support Engineer who is passionate about cloud‑based platforms, performance monitoring, and solving complex technical issues in web‑based environments. You will play a key role in ensuring high availability, system reliability, and seamless authentication experiences across modern distributed applications. This role is ideal for someone with strong troubleshooting skills, cloud exposure, and experience supporting web applications in production environments.

What You’ll Do

• Monitor, investigate, and resolve Level 2 incidents for cloud‑hosted applications.
• Analyze application logs, infrastructure metrics, and performance indicators.
• Perform root cause analysis and document findings clearly.
• Collaborate with development and DevOps teams to resolve defects and recurring issues.
• Support authentication and authorization workflows...