Job Description
Manager, ICT Airport Applications Support:
The Manager, ICT Airport Applications Support is a key leadership role responsible for ensuring the operational health, reliability, and excellent user support of all critical Information and Communications Technology (ICT) applications essential for airport functions. This role manages the technical support team, oversees financial processes, and utilizes performance data to drive continuous improvement in service delivery.
Key Responsibilities:
Technical Support and Service Delivery
Oversee and manage the 1st, 2nd, and 3rd-line technical support teams for mission-critical airport applications, including:
Common Use Terminal Equipment (CUTE/CUPPS)
Airport Operational Database (AODB)
Flight Information Display Systems (FIDS)
Baggage Handling System (BHS) interfaces
Access Control and Security Systems (ACSS) applications
Establish, monitor, and report on Service Level Agreements (SLAs) and Operational Level Agreeme...
The Manager, ICT Airport Applications Support is a key leadership role responsible for ensuring the operational health, reliability, and excellent user support of all critical Information and Communications Technology (ICT) applications essential for airport functions. This role manages the technical support team, oversees financial processes, and utilizes performance data to drive continuous improvement in service delivery.
Key Responsibilities:
Technical Support and Service Delivery
Oversee and manage the 1st, 2nd, and 3rd-line technical support teams for mission-critical airport applications, including:
Common Use Terminal Equipment (CUTE/CUPPS)
Airport Operational Database (AODB)
Flight Information Display Systems (FIDS)
Baggage Handling System (BHS) interfaces
Access Control and Security Systems (ACSS) applications
Establish, monitor, and report on Service Level Agreements (SLAs) and Operational Level Agreeme...
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