Job Description
Job Title: Service Delivery Manager – Application Support (BFSI IT Operations)
Location: Mumbai
Experience: 7+ Years
Notice Period: Immediate / Early Joiners Preferred
Employment Type: Full-Time
Role Overview
We are looking for an experienced Service Delivery Manager – Application Support to lead large-scale production support and IT service operations for BFSI clients.
This role is primarily focused on 24/7 application support, ITIL-driven service management, SLA governance, and operational stability of mission-critical BFSI platforms. The ideal candidate must have hands-on experience managing L1/L2/L3 support teams, handling escalations, driving RCA, and ensuring seamless service continuity in high-availability environments.
Key Responsibilities
1. Application Support & Production Operations
Lead end-to-end 24/7 production support for critical BFSI applications.
Manage L1/L2 (and coordinate with L3) support teams ensuring SLA adherence.
O...
Location: Mumbai
Experience: 7+ Years
Notice Period: Immediate / Early Joiners Preferred
Employment Type: Full-Time
Role Overview
We are looking for an experienced Service Delivery Manager – Application Support to lead large-scale production support and IT service operations for BFSI clients.
This role is primarily focused on 24/7 application support, ITIL-driven service management, SLA governance, and operational stability of mission-critical BFSI platforms. The ideal candidate must have hands-on experience managing L1/L2/L3 support teams, handling escalations, driving RCA, and ensuring seamless service continuity in high-availability environments.
Key Responsibilities
1. Application Support & Production Operations
Lead end-to-end 24/7 production support for critical BFSI applications.
Manage L1/L2 (and coordinate with L3) support teams ensuring SLA adherence.
O...
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