Job Description
Syone is looking for a Support Manager who will be responsible for leading the IT Stability & Resilience Program across the Application Support perimeter, ensuring continuous improvement in service availability, incident reduction, monitoring, automation, and operational excellence.
What you will do:
Lead and manage the IT Stability Program roadmap, ensuring alignment with strategy and Production Excellence goals. Establish governance to prioritize, track, and report stability initiatives across domains, and coordinate stakeholders through steering committees and executive reporting.
Drive initiatives to reduce incidents and improve problem management, performance, capacity, monitoring, and observability, working closely with Engineering and DevOps teams and leveraging frameworks such as SRE, ITIL4, and FinOps.
Define and track key stability KPIs (e.g., MTTR, MTTD, SLA), implement dashboards and reporting, and ensure post-incident actions are completed. Act as the main poin...
What you will do:
Lead and manage the IT Stability Program roadmap, ensuring alignment with strategy and Production Excellence goals. Establish governance to prioritize, track, and report stability initiatives across domains, and coordinate stakeholders through steering committees and executive reporting.
Drive initiatives to reduce incidents and improve problem management, performance, capacity, monitoring, and observability, working closely with Engineering and DevOps teams and leveraging frameworks such as SRE, ITIL4, and FinOps.
Define and track key stability KPIs (e.g., MTTR, MTTD, SLA), implement dashboards and reporting, and ensure post-incident actions are completed. Act as the main poin...
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