Application Support

February 18, 2026

POSITION OBJECTIVES
Provide second- and third-level technical application support to internal staff to assist in the effective and efficient use of critical office and operational applications. Respond to user inquiries, assess problems and issues with applications and systems in a timely manner, and help provide solutions to resolve user issues. Work closely with other IT department personnel and assist with tasks.

Principal Responsibilities & Accountabilities

• To provide assistance and guidance to the business requestor in identifying and clarifying the specific enhancement/development needs, deliverables, time estimations and any associated

costs.

• Ensure that requests are documented and agreed upon with the requestor and IT management before any work is undertaken.
• Ensure that the integrity and security of the environments are maintained, and any issues or risks are escalated to IT management imm...