Job Description

Who we are

About this Role


We are seeking an experienced Application Support Lead to manage a team supporting large-scale, complex applications within the CMPA project. Based in Pune, this permanent role involves overseeing incident and problem management, ensuring SLA adherence, and driving operational excellence. The individual will collaborate with cross-functional teams, lead triage calls, and contribute to continuous improvement initiatives. A strong understanding of the ITIL framework and experience in Java-Springboot and Camunda are essential.

What you’ll do


  • Lead, coach, and mentor the application support team to ensure high-quality service delivery.
  • Manage incident and problem resolution processes, ensuring SLA and KPI compliance.
  • Coordinate critical issue triage calls (P1 and P2), and maintain shift and holiday support schedules.
  • Act as a liaison between business...

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