Application Support Lead

Position Summary

As a Lead Application Support Specialist, your role involves managing and overseeing the support and maintenance of various applications used within the organization. You are responsible for ensuring the smooth functioning of applications, troubleshooting issues, and providing technical assistance to users.

Key Responsibilities:

• Application Support: Provide timely and effective support for applications, addressing user queries, troubleshooting issues, and resolving problems to minimize downtime and maintain productivity
• Team Management: Lead a team of application support analysts, assigning tasks, setting performance goals, conducting performance evaluations, managing rosters, and providing guidance and mentorship to ensure the team's success
• Incident Management: Handle and prioritize incidents reported by use...