Application Support Lead

Overview

L2/L3 application support for web and mobile applications in production environments.

• Act as the technical point of contact for major incidents and production issues
• Perform advanced troubleshooting across application, database, and connectivity layers
• Analyze production logs and perform complex database queries using SQL
• Conduct network and firewall connectivity checks, including telnet testing, to isolate issues
• Support and troubleshoot Java and Java EE applications built using Spring Boot
• Work extensively in Unix/Linux environments and develop shell scripts for monitoring and automation
• Oversee CI/CD pipelines and deployment activities using Bamboo, Bitbucket, and Tanzu
• Mentor and guide junior application support engineers and review their work
• Coordinate with development teams on bug fixes, releases, and production deployments
• Support mobile applications (Android, iO...