Application Support L2

We’re seeking a skilled and proactive Application Support Specialist (Level 2) to join our Application Support team. In this role, you will handle more complex technical issues escalated by Level 1 support, collaborate closely with engineering teams, and ensure smooth operation of our software products. This position is ideal for IT professionals looking to deepen their technical expertise and grow in an application support career.

Responsibilities

• Provide advanced support for our software applications, addressing technical issues escalated from Level 1 support.
• Investigate, diagnose, and resolve complex system issues to minimize disruption to operations.
• Assist in monitoring application performance, identifying potential issues, and recommending improvements.
• Train and mentor Level 1 support team members on troubleshooting procedures and best practices.
• Perform other IT-related tasks and special projects as assigned...