Application Support L2

The Application Support L2 (Oracle Fusion Finance) role is responsible for delivering advanced functional and technical support for Oracle Fusion Finance applications, with a focus on General Ledger, Accounts Payables, and Cash Management modules. This role involves evaluating and resolving business issues, defining system requirements, configuring application settings, and supporting testing activities to ensure solutions meet organizational needs.

The L2 analyst provides consultation to users, project teams, and external partners, while collaborating with cross-functional groups to address system or process challenges. Key responsibilities include timely resolution of support tickets within agreed SLAs, thorough documentation of all work, participation in root cause analysis, and ensuring that all assigned tasks are completed within established deadlines. The role requires strong communication skills, analytical thinking, and the ability to work effectively across various l...