Application Support L1

This role focuses on resolving basic user issues, performing routine configurations, managing user access, and ensuring timely delegation of more complex incidents to the appropriate L2 support teams. The L1 analyst acts as the first point of contact for service requests and incidents, ensuring excellent customer service and adherence to defined SLAs.

This role acts as the primary link between CARE International Global Support customers (end users) and higher-tier subject matter experts. Using effective communication skills and established support best practices, the L1 analyst manages customer interactions from inception through completion. Either resolving issues independently or assigning them to the appropriate team.

JOB RESPONSIBILITY 1 - TIER 1 FUNCTIONAL AND TECHNICAL SUPPORT (85%)

* Serve as the first point of contact for end-users seeking functional or technical assistance across Oracle Fusion modules.

* Provide Level 1 troubleshooting, including...