Application Support Engineer(Kinaxis)

Job Description:

• Serve as the L2 point of contact for technical and functional issues related to Kinaxis RapidResponse, specifically within Supply Planning modules.
• Diagnose, troubleshoot, and resolve complex issues involving data integrity, Kinaxis control tables, configuration (workbooks, scorecards, custom calculations), and performance (data loads, application speed).
• Analyze complex system logs, trace files, and application data to determine root causes of failures.
• Manage and track incidents through their lifecycle, ensuring timely communication and adherence to SLAs.
• Assist with regular system health checks, performance tuning, and optimization of Kinaxis solutions.
• Collaborate with the L3/Development team for resolving critical defects or implementing system enhancements.
• Support application upgrades, patches, and deployment of new functionalities.
• Create and maintain high-quality Knowledge Base artic...