Job Description
About the Role
The Application Support Engineer provides front-line support for internally developed applications, assisting in analyzing application-related issues, performing basic troubleshooting, and escalating verified concerns to Software Developers when needed.
This role also supports Quality Assurance (QA) activities, including testing fixes and enhancements, validating results, and documenting findings. The position supports continuous learning through internal mentoring and structured knowledge sharing, while working closely with Software Developers, Business Units, and the Technology Group.
Key Responsibilities
Application Support (Primary Responsibility)
· Receive and analyze application-related support tickets from users.
· Gather required details such as screenshots, error messages, and steps to reproduce issues.
· Perform basic troubleshooting to identify whether issues are user-related, configuration-related, data-related, or application-related.
The Application Support Engineer provides front-line support for internally developed applications, assisting in analyzing application-related issues, performing basic troubleshooting, and escalating verified concerns to Software Developers when needed.
This role also supports Quality Assurance (QA) activities, including testing fixes and enhancements, validating results, and documenting findings. The position supports continuous learning through internal mentoring and structured knowledge sharing, while working closely with Software Developers, Business Units, and the Technology Group.
Key Responsibilities
Application Support (Primary Responsibility)
· Receive and analyze application-related support tickets from users.
· Gather required details such as screenshots, error messages, and steps to reproduce issues.
· Perform basic troubleshooting to identify whether issues are user-related, configuration-related, data-related, or application-related.
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