Job Description

  • Primary point of contact for bank users as a Subject Matter Expert for the Supply Chain Finance platform
  • Manage the full lifecycle of production incidents and service requests, providing comprehensive support, troubleshooting, and collaboration with internal and external stakeholders to conduct impact analysis, implement workarounds, and perform root cause analysis.
  • Work with the System Owner and Incident Manager to develop and maintain the Operational Knowledge Base for incident process management in the Supply Chain Finance ecosystem, ensuring documentation is regularly updated, particularly with new releases and enhancements, while validating the platforms functionality after both scheduled and unscheduled patches.
  • Oversee platform operations and coordinate with internal stakeholders during Disaster Recovery exercises, while executing system configuration changes for the Supply Chain Finance platform.
  • Identify and promptly escalate risks a...

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