Job Description

Application Support Engineer

  • 10 months contract (parental cover)
  • 2 headcount available
  • Hybrid work arrangement
  • Work location: CBD
  • Weekend on call shift required (rotation)

    • Our Client

  • Tech Giant, Social Media Platform

    • The Opportunity

  • Monitor and manage daily customer support tickets for prioritization and triage
  • Respond to alerts when certain metrics go out-of-trend, informing and invoking action from relevant stakeholders
  • Provide business summaries for daily hand-over of activities between different regions
  • Review and assess inbound emergency escalations, following internal processes, triage and support regional escalations
  • Identify commonly reoccurring issues and build runbooks/guides to resolve them
  • Potentially raise code fixes or write new technical tests to prevent future issues
  • Providing covera...

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