Job Description
Role
DescriptionAs an Application Software Support Engineer, you will:
Handle and resolve tickets and incidents raised by end-users of enterprise applications.
Troubleshoot application errors, analyze logs, and identify root causes using tools like New Relic, Dynatrace, Kibana, and CloudWatch.
Read and review source code to debug issues reported by clients.
Suggest fixes and improvements to the product team based on root cause analysis.
Run database queries to verify application configurations and data integrity.
Apply emergency fixes as approved by the technical lead to ensure business continuity.
Provide timely updates and solutions to users, or escalate issues to engineering teams when necessary.
Conduct system failure diagnostics and support pre-live product implementations.
Collaborate with Product, Development, Infrastructure, a...
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