Job Description

1. Application Monitoring and Stability



  • Monitor application health and performance through designated dashboards and platform tools.

  • Ensure consistent uptime and proactively address potential issues.




2. Incident and Issue Resolution



  • Respond to and resolve support tickets in ServiceNow.

  • Troubleshoot access-related issues (networking, SSL, SSO).

  • Monitor incident queues and escalate complex problems when needed.

  • Collaborate with internal and external stakeholders to ensure timely ticket closure and high user satisfaction.




3. Vendor and Third-Party Collaboration



  • Coordinate with software vendors and external support partners for advanced troubleshooting, escalations, and issue resolution.

  • Lead or participate in joint investigations when required.




4. Change Management...

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