Application Support Engineer

Job Description

Responsibilities:

• Provide software application support to end users, including training, documentation, troubleshooting, etc.
• Consult with the software development team, internal users, and clients to improve application performance.
• Analyze and understand the company's process flow and suggest improvements to software application functionality to better fit business processes.
• Documenting user and/or business process requirements.
• Managing and making sure that various software servers and/or services are up and running.
• Establishing the root cause(s) of application errors and/or bugs, and escalating serious issues to the software development team.
• Monitoring and identifying areas of software performance metrics that can be improved.
• Keeping records of application software releases, configurations, and scheduling software releases and/or updates.
• Handle system data al...