Job Description

Key Objective

  • Providing application delivery support to meet business need global/regional based.

  • Triage new Incidents as they are received, prioritize appropriately, and ensure that critical and non-critical issues are addressed in a timely manner.

  • Design and implementation of support processes using ITIL best practices.

  • Communicate directly with internal stakeholders, actively seeking resolution to incidents and responding to queries.

    • Responsibilities

  • Provide, improve, and enhance stability of supported IT application to business operation by gradually reducing tickets through root caused analysis and proposed permanent fixed to respective team.

  • Monitor Application service level compliance, help in reducing risks and defining mitigation plans and assist in resolving issues when required.

  • Ensure that tickets are formally closed and, where appropriate, subsequently re...

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