Job Description

What are we looking for?

You will have a strong customer-focused approach and be experienced in working in a support helpdesk environment with the ability to work calmly and efficiently. You will work independently and as part of a team ensuring required outputs for efficient and effective working are met whilst maintaining the required quality standards.

You will provide 2nd line technical support for our WMS solution. Covering all aspects of bespoke software for our client systems, you will successfully investigate, troubleshoot, and resolve service issues.

  • A passion for delivering customer service excellence
  • Hands on experience with SQL
  • Oracle database experience
  • Experience with ITSM tools such as Cherwell or ServiceNow
  • Good interpersonal skills and enthusiasm to collaborate closely with colleagues
  • Proactive and focused: taking initiative and a getting things done with a positive “can ...

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