Job Description
Key Responsibilities:
Handle L2 support cases for assigned applications.
Troubleshoot and resolve issues related to application functionality, performance, integrations, and data.
Run SQL queries for analysis, data checks, and investigations.
Perform root cause analysis and propose permanent fixes where possible.
Coordinate with the project manager and development teams for escalations or enhancements.
Support clients using applications under managed services, including routine health checks and proactive monitoring.
Prepare support documentation, incident logs, and status updates.
Assist users during deployments, patching, and release activities.
Follow agreed SLAs and maintain consistent service quality.
Technical/Professional Requirements:
Bachelor's degree in IT, Computer Science, Software Engineering, or a related field from an HEC-recognized institution.
Experience with financial applications is a plus.
1-2 years of experience in Application...
Handle L2 support cases for assigned applications.
Troubleshoot and resolve issues related to application functionality, performance, integrations, and data.
Run SQL queries for analysis, data checks, and investigations.
Perform root cause analysis and propose permanent fixes where possible.
Coordinate with the project manager and development teams for escalations or enhancements.
Support clients using applications under managed services, including routine health checks and proactive monitoring.
Prepare support documentation, incident logs, and status updates.
Assist users during deployments, patching, and release activities.
Follow agreed SLAs and maintain consistent service quality.
Technical/Professional Requirements:
Bachelor's degree in IT, Computer Science, Software Engineering, or a related field from an HEC-recognized institution.
Experience with financial applications is a plus.
1-2 years of experience in Application...
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