Job Description

Chubb Taman Wilayah, Federal Territory of Kuala Lumpur, Malaysia

Overview

Join to apply for the Application Support Engineer role at Chubb .

Responsibilities

  • Provide, improve, and enhance stability of supported IT applications to business operations by reducing tickets through root cause analysis and permanent fixes.
  • Monitor application service level compliance, help reduce risks, define mitigation plans, and assist in resolving issues when required.
  • Ensure that tickets are formally closed and, where appropriate, review and record lessons learned.
  • Adhere to compliance policies and enforce operating procedures.
  • Drive operational excellence of business-as-usual processes.
  • Provide regular and accurate reports to stakeholders as appropriate.
  • Prepare achievable improvement plans and track activity schedules.
  • Participate in the planning and coordination of Chan...

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