Job Description

  • Lead and manage the Application Support team.
  • Act as first escalation point for critical application issues.
  • Monitor application health, incidents, and bugs.
  • Analyze recurring issues and propose permanent fixes.
  • Coordinate with development teams for bug fixes and enhancements.
  • Ensure smooth deployments and post-deployment support.
  • Support internal teams (Ops, Finance, Commercial, Zones) on application usage.
  • Prepare and share incident reports, RCA, and performance summaries.
  • Maintain system documentation, SOPs, and tutorials.
  • Participate in UAT, release planning, and change management activities.
  • Ensure system availability during peak operational hours

Specifications:

  • Bachelor's degree in Computer Science, IT, or related field.
  • 2–4 years of experience in application or system support.
  • Strong understanding of web-based applications and backend sys...

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