Job Description
(A) JOB SUMMARY: We are looking for an experienced and highly motivated L1 Application support engineer to be part of a skilled team of Service support team
(B) JOB RESPONSIBILITY:
Provide technical support to users on GIS based application
Handle all issues assigned by customer/user directly
Evaluate issues, troubleshoot and provide resolution
Ensure that all the operational processes and SLA are strictly followed
Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred
Provide application support during outage/degrade or any enhancements.
Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.
Need to interact with stakeholder regarding the resolution of issues.
Perform incident/change/release management activities
Troubleshoot end user problems
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
Req...
(B) JOB RESPONSIBILITY:
Provide technical support to users on GIS based application
Handle all issues assigned by customer/user directly
Evaluate issues, troubleshoot and provide resolution
Ensure that all the operational processes and SLA are strictly followed
Co-ordinate with L2 & L3 support team members to get the status of issues that have been transferred
Provide application support during outage/degrade or any enhancements.
Ensure that the data feeds required by the application are loaded properly into the solution by the automated modules.
Need to interact with stakeholder regarding the resolution of issues.
Perform incident/change/release management activities
Troubleshoot end user problems
Work well in a high energy, fast paced, enthusiastic, positive, and collaborative culture
Req...
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