Job Description
Tasks
Application Support Engineer
Guadalajara, Mexico( Hybrid 1 or 2days onsite at Guadalajara)
Contract
Overview
We’re looking for a Support Engineer to join our team and be the frontline guardian of our systems during on-call shifts. This role is critical to maintaining platform reliability, triaging incidents, and ensuring smooth operation by taking direct action on common issues —escalating only when necessary.
Key Responsibilities
- Monitor and respond to system alerts during on-call rotations.
- Investigate and resolve incidents related to performance, availability, or data integrity within defined scope and documentation.
- Escalate critical or unresolved incidents to the appropriate engineering team(s) following our escalation policies.
- Create and maintain runbooks and documentation to improve incident response processes.
- Perform post-incident reviews and contribute to long-term solutions that reduce repeat issues.
- Collaborate with eng...
Application Support Engineer
Guadalajara, Mexico( Hybrid 1 or 2days onsite at Guadalajara)
Contract
Overview
We’re looking for a Support Engineer to join our team and be the frontline guardian of our systems during on-call shifts. This role is critical to maintaining platform reliability, triaging incidents, and ensuring smooth operation by taking direct action on common issues —escalating only when necessary.
Key Responsibilities
- Monitor and respond to system alerts during on-call rotations.
- Investigate and resolve incidents related to performance, availability, or data integrity within defined scope and documentation.
- Escalate critical or unresolved incidents to the appropriate engineering team(s) following our escalation policies.
- Create and maintain runbooks and documentation to improve incident response processes.
- Perform post-incident reviews and contribute to long-term solutions that reduce repeat issues.
- Collaborate with eng...
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