Job Description

Application Support Engineer

Role and Responsibilities

  • Manage team ticket queue and resolve tickets in a timely manner.
  • Develop and maintain accurate technical and user documentation.
  • Troubleshoot minor and major system problems and, when necessary, escalates to L3 support.
  • Provide global 24x7 operations support to the client and meet SLA commitments.
  • Help users resolve data issues and perform system administration tasks.
  • Handle user administration.
  • Provide software application support under the supervision of a Senior Engineer.
  • Perform analyses on software application functionality and suggest improvements.
  • Ensure effective front‑end and back‑end functionality of applications.
  • Consult with the software development team, internal users, and clients to improve application performance.
  • Manage code migration across environments to ensure continued and synchro...

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