Application Support Coordinator

Position Summary

The ERP & Application Support Coordinator provides day-to-day assistance to
internal business units in using Fidelity Building Services Group’s ERP and
mobile applications (Wennsoft/GP and MobileTech). This role focuses on handling
support tickets, assisting with onboarding and training, maintaining user
access, and ensuring smooth operation of core systems. The Coordinator will
collaborate closely with the ERP & Application Support Lead, IT, and
business units to deliver reliable, timely, and professional support to
employees across the organization.

Key
Responsibilities

· - Act as the first
point of contact for ERP and MobileTech user support questions, troubleshooting
issues, and escalating complex cases as needed.

· - Monitor, track,
and respond to support tickets submitted through Jira to ensure timely
resolution.

· - Assist with
onboarding and offboarding users, coordinating wit...