Application Support

Applications Support Engineer - Tier 2 As an Application Support Engineer for the Google Cloud Systems Production Support Systems Team, you' l provide front-line technical software support to customers, partners, and internal users and teams who use a variety of proprietary tools and applications, along with Salesforce CRM. You' l triage support tickets from different queues, and work with customers to gather information and have the ability to triage and troubleshoot the issue that they're experiencing. This includes driving an issue towards resolution, engaging with internal teams, and escalating cases when needed. The candidate should have experience with identifying and diagnosing issues, a good grasp of web technologies, strong customer service instincts, and strong communication skils. ● You would be responsible for: Triage, troubleshoot, and resolve customer issues in multiple queues with competing priorities. This includes issues with various internal proprietary tools, Goog...