Job Description
Main Tasks:
- Provide L1/L2 support to application, system and batch related issues on the respective AS400 ( primary), Unix/Windows (secondary) environments used by the different domains in Wealth Management
- Monitor Production batches and infra components.
- Ensure batch related issues are attended and resolved on time
- Escalate timely to Head of APS on possible risks, escalation matters and management issues
- Adhere to Service Level objective target and roadmap.
- Review and create application Support knowledge articles.
- Ensuring that all production deliverables are aligned with bank standards and best practices.
- Identify and propose automation wherever possible to improve system availability, productivity, and performance
Technical Skills:
- AS400 and Unix troubleshooting skills
- Strong knowledge on SQL queries, data analysis
- Familiar with...
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