Job Description
Job Description:
We are seeking a detail-oriented and technically proficient Application Support Analyst to join our team supporting a diverse portfolio of business-critical applications. This role is focused on application support—not development—and is ideal for individuals with a strong technical foundation and a passion for troubleshooting and resolving issues in a dynamic financial services environment.
Key Responsibilities:
• Provide day-to-day support for a variety of applications, including both locally hosted and vendor-managed platforms.
• Investigate, diagnose, and resolve application issues, ensuring minimal disruption to business operations.
• Collaborate with internal teams and external vendors to manage incidents and implement solutions.
• Maintain clear and timely communication with stakeholders regarding issue status, resolution timelines, and system updates.
• Utilize tools such as Visio and Excel to document workflows, processes, and issue resolu...
We are seeking a detail-oriented and technically proficient Application Support Analyst to join our team supporting a diverse portfolio of business-critical applications. This role is focused on application support—not development—and is ideal for individuals with a strong technical foundation and a passion for troubleshooting and resolving issues in a dynamic financial services environment.
Key Responsibilities:
• Provide day-to-day support for a variety of applications, including both locally hosted and vendor-managed platforms.
• Investigate, diagnose, and resolve application issues, ensuring minimal disruption to business operations.
• Collaborate with internal teams and external vendors to manage incidents and implement solutions.
• Maintain clear and timely communication with stakeholders regarding issue status, resolution timelines, and system updates.
• Utilize tools such as Visio and Excel to document workflows, processes, and issue resolu...
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