Application Support Analyst

The Role
Under the leadership of the Application Support manager, you will be onboarded remotely into
a small team, and will be required to perform a variety of activities, mainly:
Develop a trusted analyst relationship with developers and product manager through effective communication and efficient and clear requirements and testing.
Attend various team meetings as appropriate to present status and feedback on requirements issues as well as other internal processes.
Contribute to the processes and solutions to meet our technical needs.
Consult with other business analysts and developers to identify resolutions to business needs and other related platforms.
Provide technical and general application function/feature support for clients – from e- mail, phone, and customer portal inquiries.
Manage and triage multiple incoming priorities effectively by understanding client needs and meeting standard service level agreements.
Define and update regression tests an...