Job Description
CGI Taguig, National Capital Region, Philippines
CGI Philippines is looking for an Application Support Consultant with a strong background in Java and PL/SQL to support an Australian utility client. The role involves providing reliable application support while ensuring all deliverables meet CGI's quality standards and engagement policies.
Your future duties and responsibilities:
- Work closely with both Manila and onshore teams to ensure smooth and reliable application operations.
- Handle incidents, service requests, problems, and changes—keeping systems running seamlessly through proactive monitoring, ticket management, and daily health checks.
- Generate key reports such as market and SLA metrics, and keep documentation up to date.
- Actively drive service improvements.
- Play an important role in executing Business Continuity (BCP) and Disaster Recovery (DRP) plans to maintain operational resilience.
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