Application Support Analyst

Job Summary - Application Support Analyst

• Assist clients with specialized reporting and data management
• Help with escalated client issues on all aspects of Alliance HCM solutions
• Manage workload and client request through Case Ticketing System in SalesForce
• Communicate with management in regard to timeline deadlines being pushed or met
• Troubleshoot client questions to provide timely and accurately solutions
• Engage team members as needed to ensure all client case tickets are resolved
• Verify accuracy of all client and employee data prior to the first live payroll when working with the implementation conversion team.
• Heavy phone client communication and detailed email follow up communication
• Ability to work flexible schedule when workload warrants additional hours

Desired Skills and Experience

• Strong focus on customer satisfaction
• Strong organizati...