Job Description

Job Description

Application Support Analyst

Our Client is looking to recruit an Application Support Analyst with at least 3 to 5 years 1st and 2nd Line Support experience.

Reporting to the Service Delivery Manager, the Application Support Analyst has primary responsibility for providing day to day operational support for the Application Portfolio, through the effective use and management of incident, requests and problems. ou will be responsible for the regular monitoring and maintenance of the application portfolio.

You will be responsible for the change management process, ensuring that the all changes are managed in accordance with the appropriate policies and that they have an appropriate roll-back plan and are scheduled in conjunction with the SSC and 3rd party suppliers as appropriate.

Responsibilities

  • Provide 2nd and 3rd line support for the application portfolio
  • Monitor application s...

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