Job Description

Position: Application Support Analyst

Location: Hybrid(Noida, India)

Employment Type: Full-Time

Key Responsibilities

  • Provide Level 1 and Level 2 support for Switchfly's SaaS applications.
  • Investigate and resolve incidents related to application functionality, performance, and integrations.
  • Monitor production systems and alerts, ensuring high availability and quick resolution of issues.
  • Perform root cause analysis and document findings for recurring issues.
  • Collaborate with engineering and QA teams to escalate and prioritize bugs or enhancements.
  • Maintain knowledge base articles and support documentation for internal and client use.
  • Participate in on-call rotation for after-hours support.

Required Qualifications

  • 2+ years of experience in application support, technical support, or a...

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