Application Support Analyst

We are looking for a Application Support Analyst that will be involved in the current and future delivery support and maintenance of ION and LIST services. You will play a key role in assist customers both from technical and functional point of view.

Your responsibilities

Manage and optimize existing and new application functions; 

Ensure the optimal use of the application by the end-users; 

Monitor and control the quality of datasets on a daily basis; 

Be point of contact for the end-users and handle system issues; 

Perform incident management; 

Configure and test functionalities; 

Support the team in defining and analyzing user requirements; 

Develop and maintain functional documentation; 

Perform user training. 

Your skills, experience, and qualifications

Bs or Ms in a financial or technical related field is preferred;

year's experience in a similar role in fintech field;