Application Support Analyst

Description

The Application Support Analyst is a hybrid of techie-lover, problem-solver, business-thinker, and customer advocate. This position focuses on customer needs through question/problem diagnoses, issue resolution and communication of technical solutions, all while delivering an exceptional customer service experience.

Customer Support

• Solves problems through critical analysis, consultative questioning and relationship building
• Responds to incoming customer support questions, requests, and issues by analyzing and troubleshooting each situation and always providing the customer with the best possible solution
• Ensures the utmost courtesy, professionalism, and politeness in both written and verbal customer contacts
• Receives, assesses, and prepares data from customers for conversion from older software versions
• Documents all customer contact for future reference, you must be able to channel your inner libraria...